Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Knots & Bells ("Knots & Bells", "we", "our", or "us") governing your access to and use of the websites at knotsandbells.com and events.knotsandbells.com and all related services (collectively, the "Services").

By creating an account or using the Services, you confirm that you are at least 16 years of age, have read and understood these Terms, and agree to be bound by them. If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree, do not access or use the Services.

Knots & Bells is an event planning platform designed for weddings, quinceañeras, anniversaries, milestone birthdays, corporate celebrations, family reunions, and other personal and professional events. The Services include:

• Event pages: customisable, shareable pages for your event, with optional PIN or passphrase protection
• Guest management: RSVP tracking, dietary and accessibility notes, sub-guest management, and bulk messaging
• Shared scrapbook: collaborative photo and inspiration boards for hosts and guests
• Notes and budget tracker: vendor records, expense tracking, and planning notebooks
• Layout studio: interactive seating chart and floor-plan designer with guest assignment
• Team messaging: communication threads between hosts, coordinators, and guests
• Live updates: real-time notifications pushed to all guests for venue changes, schedule updates, and announcements

We may add, modify, or discontinue features at any time. We will provide reasonable notice of any material change that affects existing paid functionality.

You must create an account to use most features of the Services. You agree to provide accurate, current, and complete information during registration and to keep it updated.

You are responsible for maintaining the security of your account credentials. Do not share your password. You are responsible for all activity that occurs under your account. If you believe your account has been compromised, notify us immediately at support@knotsandbells.com.

We reserve the right to disable or terminate accounts that violate these Terms, are inactive for an extended period, or that we reasonably believe are being used fraudulently.

The Services are available under the following plans:

• Starter (Free): 1 active event, up to 50 guests. Free forever, no credit card required.
• Host (paid): up to 3 concurrent events and 150 guests per event, plus additional features. Billed on a monthly or annual basis.
• Planner (paid): up to 5 concurrent events and 200+ guests per event, with full feature access including advanced coordinator tools. Billed on a monthly or annual basis.

Paid subscriptions are processed by Stripe. By subscribing, you authorise Knots & Bells to charge your payment method on a recurring basis at the cadence you select. All charges are in US dollars unless otherwise stated.

Cancellation: you may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until that date.

Refunds: we do not offer refunds for partial billing periods. If you cancel mid-cycle, you retain access through the end of that period with no further charges. If you believe you were charged in error, contact support@knotsandbells.com within 14 days of the charge and we will review it.

Price changes: we will give you at least 30 days' notice of any price increase. If you do not cancel before the new price takes effect, you accept the revised pricing.

We may issue beta access codes that grant temporary or permanent access to paid plan features at no charge. Codes are non-transferable and may only be redeemed by the account holder for whom they were intended. We reserve the right to revoke a beta code at any time if we determine it was obtained or used in bad faith, with reasonable notice where practicable. Revocation of a beta code does not entitle you to a refund or equivalent paid access.

The Services are intended for genuine event planning. You agree not to:

• Create fictitious, fraudulent, or deceptive events intended to mislead guests
• Use the guest messaging or live-update features to send spam, phishing messages, or unsolicited commercial communications
• Upload content that is defamatory, obscene, hateful, discriminatory, or that infringes third-party intellectual property rights
• Attempt to gain unauthorised access to any other user's account, event, or guest data
• Scrape, crawl, or extract data from the Services through automated means without our written consent
• Circumvent plan limits or guest caps through technical means
• Resell, sublicense, or provide access to the Services to third parties without our written consent
• Use the Services in any way that violates applicable law, including privacy laws governing the personal data of your guests

Violations may result in immediate suspension or termination of your account without notice.

When you create an event and add guests, you are collecting personal data (names, emails, dietary information, seating assignments, etc.) on their behalf. You are solely responsible for:

• Having a lawful basis to collect and process your guests' personal data
• Informing your guests that their information is being processed through Knots & Bells
• Keeping guest information accurate and deleting it when no longer needed
• Complying with applicable privacy laws, including GDPR, CCPA, or any other regulation applicable to you or your guests

Knots & Bells processes guest data on your behalf as a data processor. Our Privacy Policy describes how we handle that data.

You retain full ownership of all content you create or upload through the Services, including event details, scrapbook photos, notes, budget records, seating layouts, and messages ("Your Content").

By uploading Your Content, you grant Knots & Bells a limited, worldwide, non-exclusive, royalty-free licence to store, display, reproduce, and transmit Your Content solely to the extent necessary to provide the Services to you and your authorised guests. This licence terminates when you delete the content or close your account.

You represent that you own or have the necessary rights to Your Content, and that Your Content does not violate these Terms, applicable law, or the rights of any third party.

We will never use Your Content for advertising, marketing, or AI training without your explicit written consent.

Event pages are accessible via a unique URL. You may restrict access by setting a PIN or passphrase. You are responsible for communicating access credentials to your intended guests and for the security of any credentials you set.

Public event pages (without PIN protection) are accessible to anyone with the link. We recommend PIN-protecting events that contain sensitive information or guest lists.

The Knots & Bells name, logo, platform design, and software are the intellectual property of Knots & Bells and are protected by applicable copyright, trademark, and trade secret law. Nothing in these Terms grants you any rights in our intellectual property.

If you believe content on the Services infringes your copyright, please contact legal@knotsandbells.com with details of the alleged infringement.

By you: you may close your account at any time from your account settings. Closing your account cancels any active subscription at the end of the current billing period and removes your personal data within 30 days.

By us: we may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law. We will provide notice where practicable. For less serious violations, we will typically give you an opportunity to remedy the breach before terminating.

On termination, all licences granted to you under these Terms immediately cease. Sections that by their nature should survive termination (including Sections 8, 10, 12, 13, 14, and 15) will continue to apply.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant that any errors will be corrected or that the Services will meet your requirements. Event planning involves real-world logistics; Knots & Bells is a software tool and accepts no responsibility for the success or failure of any event.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KNOTS & BELLS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY.

You agree to defend, indemnify, and hold harmless Knots & Bells and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; (d) your violation of any applicable law; or (e) your collection or processing of guest personal data.

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law principles.

Informal resolution: before filing any legal claim, you agree to contact us at legal@knotsandbells.com and give us 30 days to attempt to resolve the dispute informally.

Binding arbitration: if informal resolution fails, any dispute shall be resolved by binding individual arbitration under the rules of the American Arbitration Association. Arbitration shall take place in Austin, Texas, or remotely by mutual agreement.

Class action waiver: you agree that any dispute will be resolved on an individual basis only. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and Knots & Bells with respect to the Services and supersede all prior agreements.

Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

Assignment: you may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force majeure: we are not liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, or infrastructure failures.

We may update these Terms from time to time. For material changes, we will notify you by email at least 14 days before the change takes effect. Minor changes will be posted here with an updated date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Services and close your account.

For questions about these Terms, contact us at legal@knotsandbells.com. For account or billing support, contact support@knotsandbells.com.